At Odrica, we are committed to providing the best products and services to our wholesale customers. To ensure customer satisfaction, we offer a clear, fair, and transparent refund and return policy. Below, you will find detailed information about our return and refund process.

1. Conditions for Returns and Refunds

The following conditions apply to product returns and refunds for wholesale purchases:

  • Product Condition: Returned products must be unused, undamaged, with tags intact, and in their original packaging.
  • Return Period: Products can be returned within 14 days of delivery.
  • Reason for Return: Returns are accepted in cases of incorrect item delivery, manufacturing defects, or damaged products.

2. Return and Refund Process

  1. Submitting a Request
    To initiate a return, please contact our customer service team. You will need to provide detailed information and product photos related to your return request.
  2. Approval Process
    Your return request will be reviewed by our support team. If approved, you will receive a return authorization number.
  3. Product Shipment
    Once approved, return the products to our designated warehouse address using our partnered shipping company. Be sure to keep the shipping tracking information for your records.
  4. Refund Process
    After receiving the returned products, a quality control check will be performed. Once the products are verified to meet return conditions, the refund process will begin.
    • Refund Method: Refunds will be issued using the original payment method. Depending on the payment type (bank transfer, credit card, etc.), refunds are typically completed within 7-14 business days.

3. Non-Refundable Cases

The following cases are not eligible for return or refund:

  • Used, damaged, or tag-removed products.
  • Return requests made after the 14-day return period.
  • Custom or personalized products ordered specifically by the customer.

4. Exchange Policy for Wholesale Orders

In cases such as incorrect size, color, or design selection, product exchanges can be made. Exchange requests are subject to stock availability. Our support team will work with you to find the best solution.

5. Damaged or Missing Products in Shipment

For wholesale orders with missing or damaged products, you must notify us within 48 hours of delivery. Once the issue is confirmed, replacements will be sent at no additional cost.

6. Customer Satisfaction Guarantee

At Odrica, customer satisfaction is our top priority. While we ensure the highest quality of products for our wholesale customers, we are also committed to providing quick and effective solutions to any issues you may encounter.

Contact Our Support Team
If you experience any issues or have questions about the refund/return process, please feel free to contact our support team. At Odrica, we’re always here to help!